Welcome to Mohawk’s Volunteer & Leadership Opportunities Site!

As a result of the rapidly changing situation with COVID-19, all college events and facility rentals on and off campus are cancelled until further notice. Information regarding events can be found at our Mohawk College COVID-19 information website and will be updated frequently.

Please contact student.life@mohawkcollege.ca if you have any questions or concerns.

A positive volunteer experience is our first priority. Whether you are volunteering with Mohawk or a community group, we encourage you to do your due diligence and ask the following questions before getting involved:
  • What health and safety protocols, including any COVID-19 related protocols, are put in place to protect volunteers?
  • How will I receive training for this volunteer role?
  • Who will be my direct supervisor? Who can I contact if I have questions or concerns and my supervisor is unavailable?
Disclaimer: External organizations listed on this site are not always affiliated with Mohawk College. Volunteers should visit community organization websites to learn more about them. Volunteers should never send money or banking information to these organizations.
  1. Home
  2. »
  3. Emotional Support Supervisor (Virtual)
Description:

Certified Listeners' mission is to enhance people's lives by offering them emotional support. Through meaningful conversations and active listening, they can make a positive impact in the lives of many around the world. When it comes to emotional support, they believe in being proactive. This means that they don't wait for individuals to call them for help. Instead, they go out of their way to find people in need.

They are looking for dedicated, committed and skilled volunteers to join their team. If you consider yourself empathetic, a strong communicator, and reliable, they'd love to hear from you!

Supervisor Responsibilities:
Reporting to the Certified Listener Program Manager, you will be in charge of supervising our Certified Listener Volunteers and with providing them with emotional support as needed. Given that we are an emotional support service, calls may be shocking in nature. This is an opportunity to volunteer from home.
• Providing immediate and confidential support to our certified listener volunteers (chat, etc.) using agency procedures and policies.
• Help our Certified Listener Volunteers by providing them with information and referrals when appropriate
• Understanding what to do if you are concerned about a person’s safety (Client or Certified Listener Volunteer)
• Work with callers/chatters, volunteers, and staff in a respectful and professional manner.
• Ability to type 40 WPM
• Perform risk assessments during calls to determine if the calls are beyond our scope.
• Work with callers/chatters, volunteers, and staff in a respectful and professional manner.

What will you NOT be doing:
• Certified Listeners Volunteer are not therapists or hold themselves out to be. Volunteers are to only provide emotional support and should not try to provide callers with mental health support or services.
• Telling people what to do or how they should live their lives
• Providing crisis intervention or addiction counselling.

Commitment:
To work a minimum one 4-hour shift per week for a period of at least 3 months.
There is flexibility in scheduling, and you will be able to choose weekly shifts that best suit you.

Perks of Volunteering:
• Flexible scheduling
• Work from home
• Gain community service hours
• May be able to use hours to fill academic requirements,
• Reference Letter outlining your commitment at Certified Listeners

Skills and Competencies:
• Supervisory experience preferred
• Demonstrated knowledge on risk assessments, suicide prevention
• Training in Assist or other Suicide Intervention models preferred
• Strong English reading, writing and speaking skills
• Training in Non-violent crisis Intervention preferred
• Sound working knowledge of community services
• Proven knowledge/experience in mental health
• Risk assessment skills
• Ability to work with individuals of diverse cultural and social backgrounds
• Demonstrated ability to function well under pressure
• Demonstrated conflict management and resolution skills
• Knowledge of domestic violence and resources
• Comfortable interacting using electronic mediums

Required Education:
At a minimum, a Degree or diploma in social services, social work, psychology, nursing.

Training:
We at Certified Listeners Society provide training, protocols, policies and policies, proprietary software, support and supervision to help shift supervisors and certified listener volunteers fulfill their roles.
Successful candidates will have to complete our Certified Listeners training, supervisor training and job shadowing. At a minimum, training will take 20 hours to complete, but can be done at your own pace.

Scheduling:
• Day shift
• Holidays
• Monday to Friday
• Night shift
• No weekends
• Weekends
*Shifts are scheduled between 8 AM and 12 AM EST

Certified Listeners Society is committed to volunteering equity and encourages applications from all qualified candidates. Certified Listeners Society will make available reasonable accommodations for people with disabilities upon request.

If you are interested in this volunteer position, please send in your resume to culture@certifiedlisteners.org.

When: One 4-hour shift per week for at least 3 months