A positive volunteer experience is our first priority. Whether you are volunteering with Mohawk or a community group, we encourage you to do your due diligence and ask the following questions before getting involved:
- What health and safety protocols, including any COVID-19 related protocols, are put in place to protect volunteers?
- How will I receive training for this volunteer role?
- Who will be my direct supervisor? Who can I contact if I have questions or concerns and my supervisor is unavailable?
Disclaimer: External organizations listed on this site are not always affiliated with Mohawk College. Volunteers should visit community organization websites to learn more about them. Volunteers should never send money or banking information to these organizations.
Why Join Certified Listeners Society?
We are a not-for-profit organization based in Ontario, Canada built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year. We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time Emotional Support interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives. Visit our website to find out more about us: https://certifiedlisteners.org/
Job Overview- Certified Listener Volunteer
The Emotional Chat Volunteer (Certified Listener Volunteer), also known as a Certified Listener you will be providing emotional support on the online chat platform and provide support to chatters who are in distress and emotional. As a Certified Listener, you are not a therapist or telling others what to do and our volunteers do not provide crisis intervention or addiction counseling. There will be proper training provided before taking support chats and this is an opportunity to gain more life skills.
Responsibilities and Duties
Provide immediate and confidential support that adheres by the agency procedures and policies
Complete the weekly designated shifts and reporting to the Certified Listener supervisor and coordinator
Work with callers/chatters, volunteers, and staff in a respectful and professional manner
Letting chatter know someone listens and cares
Letting the chatter know there is someone here to provide individual support
Managing to build relationships and have conversations through empathy and emotional on the online platform
Ongoing training, development, and support from the team
Qualifications and Skills
Excellent communication skills and computer literate
Proficiency in the English language in written
Capacity to remain calm and collected in a challenging situation
Non-judgemental and accepting the various values and beliefs of others
Ability to work independently
Access to reliable internet connectivity and private workspace from home
Adherence to Certified Listeners Society policies, procedures, and online chat guidelines
18+ Years Old
Two references (professional, academic, or volunteer-related)
Police reference check, including vulnerable sector screening
Successful completion of all comprehensive Core Competencies training programs, quizzes, and screening process
Reliability in fulfilling weekly shift commitments
Comply with Certified Listeners Society policies and procedures and our Code of Ethics
Maintain a confidential workplace as well as confidentiality about your work
Sign and comply with our Volunteer Non-Disclosure Agreement
Participation in ongoing training and work related development opportunities
You are expected to complete weekly shifts and choose the best time that suits you from the six designated timing. You can work at least 2 to 3 4-hour shifts per week after completion of screening and training.
Interested volunteers should apply by completing the form linked below. If you have any questions or concerns, feel free to message us at